2026-09-08_Chad-Derek-Brandon_email_Zoom-Cutover-Complete-Port-Rejections_email.md
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Date: 2026-09-08 Title: Zoom Phone cutover — desk phones live, 877 and fax ports outstanding Source: Outlook thread, five messages from chad@cdbconsulting.us 2026-09-08 (mail:///messages/...AAK23Z8HAAA=, ...AAK23Z8IAAA=, ...AAK23Z8VAAA=, ...AAK23Z8SAAA=, ...AAK23Z8TAAA=) plus Brandon Drespling's reply and the Zoom port-in rejection notice What this is: email bodies as read through the Microsoft 365 connector, HTML stripped to text, in time order. --- ## 1. Chad Burnham → Zoom Users (JT, Derek cc) — 2026-09-08 3:40 PM ET Subject: New Office Phones - update HI, I hope you had a good holiday weekend. I wanted to provide an update on the phones to all team members. All of the new office phones have been swapped over to the your new device and the Zoom service. Your old number has been assigned to you. You can make and receive calls. We are waiting for the office fax line and the 1800 number to port to Zoom (expect this later today) - Here is a guide on how make any setting changes to your phone: [Zoom support KB0061379] - Web Portal access to your own phone settings: [Zoom support KB0069132] - Here is the direct instructions on how to update your own voicemail greeting: [Zoom support KB0068791] Here are the new 3 digit extensions for folks on Zoom, you can look them up by name or extension in the zoom workplace software when dialing with the phone: 805 Brian Stark 800 Derek Eichenwald 804 Brandon Drespling 814 Meghan Nalty 807 Tim Waters 806 Cory Robinson 815 Shea Winkeller 812 Greg Schowe 816 Brent McGibbon 803 Jamar Anderson 810 Rheece Hilliard 817 Daniel Mayer 809 Hanna Ferguson 808 Ryan Cook 813 James Peters 802 Jeff Thomas (JT) 817 Stephen Murphy [highlighted yellow in the original] If you have any questions, please reach out to me. Thank you, Chad Chad D. Burnham CDB Consulting, LLC 303-520-5657 chad@cdbconsulting.us [This message quoted JT's 2026-08-12 firm-wide announcement "Coming soon — our office phones are moving to Zoom" in full beneath the signature.] --- ## 2. Chad Burnham → Derek, JT — 2026-09-08 3:46 PM ET Subject: Porting Status - Fax ad 1800 are left. Attachment: 1800-Porting-Approval-Derek-8776528607.pdf HI, #1 The fax line is still pending: I have the new device on the copier/fax ready to go once it ports. #2 I don't see the 8776528607 in the list as pending in Zoom. I am paranoid it got cancelled. Can you check your inbox Derek? I may need to resubmit the request. Did Voyant e-mail or reach out? It's currently ringing into Voyant and going to main voicemail box. CB Chad D. Burnham CDB Consulting, LLC 303-520-5657 chad@cdbconsulting.us --- ## 3. Brandon Drespling → Chad, JT, Derek — 2026-09-08 7:07 PM ET Subject: Re: New Office Phones - update Hey Chad — any idea what our voicemail password/pin is? Thanks, Brandon Drespling President, Triumph Capital Management --- ## 4. Chad Burnham → Brandon, JT, Derek — 2026-09-08 7:18 PM ET Subject: RE: New Office Phones - update HI Brandon, Great question. They are system generated and can be viewed (or changed) in your own user settings. Looks like I don't have the permission to see your existing PIN to give it to you now. [Zoom support link] --- ## 5. Chad Burnham → Greg Schowe, JT, Derek — 2026-09-08 7:23 PM ET Subject: RE: New Office Phones - update HI Greg, Looks like there is not an e-mail notification for missed calls. However: How to Check and Manage Missed Calls - In-App Badges: The Zoom desktop or mobile app displays a red numerical badge on the Phone icon indicating the number of missed calls. --- ## 6. Chad Burnham → Derek, JT — 2026-09-08 7:43 PM ET Subject: 1877 & Fax line porting update HI, Looks like the 877 port was canceled on us, no reason I could find. I've resubmitted today. The faxing line order had an "exception" – I resubmitted (same order#) – added JT's e-mail to both requests. Send to me if you get anything while Derek is out. CB Chad D. Burnham CDB Consulting, LLC 303-520-5657 chad@cdbconsulting.us --- ## 7. no-reply@zoom.us → JT, Derek — 2026-09-08 8:05 PM ET Subject: Port-In Order 2026082516065858631 has been rejected Porting request rejected Dear Triumph Capital Management, The Zoom porting team is reviewing this port order, and will be reaching out to you shortly Rejection details Rejection reason: Your port request has been rejected by your current provider. --- ## 8. customercare@zoom.us → JT, Derek — 2026-09-08 8:07 PM ET Subject: [Zoom Phone Porting Request Received] Port-In Order 2026082516065858631 has been rejected Hello, Your request for the Zoom Phone Porting Team ZPPO0570452 has been received, and is being reviewed by our staff. Please ensure that ALL required documents have been added to your request.