Rob and Raya Zakir

Not on file for this window; neither client wrote. The Firm moved: Brandon told them the review is complete and asked for a call; the promised document package did not go. record

Not on file for this window; neither client wrote. The firm moved: the CCO acknowledged their notice directly and the complaint review was directed to the 2026 Q3 client-complaint folder. record

Documentation, a line-by-line reconciliation, and a reimbursement timeline, in writing; they will not treat the lower rate as a substitute for reimbursement. record

Getting a written reconciliation and credit for fees above the rate they believe was agreed, with a complaint threatened. Zakir Record README

Through Derek, four items by end of day 2026-09-04: the agreements with all fee schedules, disclosures, and amendments; a complete accounting of every fee since 2018 mapped to the disclosed terms in effect; a written explanation of each discrepancy; a concrete reimbursement plan and timeline. Status: open; Derek substituted 2026-09-11 (package) and 2026-10-02 (reconciliation). record (Notion: not pushed)

Through Derek: a document package by 2026-09-11 and a written reconciliation by 2026-10-02. Status: open. Zakir Record README · record

Trust extended on a personal recommendation ("I came to you as Moe's family") and not honored; months of "under investigation" with nothing in writing; will escalate to regulators and may engage an attorney. record

Rob's request to speak with the Compliance Officer went unanswered. record

Believe they were overcharged since 2018 and that a 1% rate was promised; frustrated enough to put it in writing and threaten a complaint. Zakir Record README · record

The 2026-09-11 document package → needs a decision now that the date has passed; the contents are assembled. The credit decision → still Brandon's; the review he calls complete has not produced a number on the record. record · Teams

CCO direct contact → done. What is left with Brandon is the credit decision and the complaint-register entry, and his own letter now commits the firm to "an appropriate resolution," which makes arriving at 2026-09-11 undecided more costly than it was. record

The remaining credit question → needs a decision, and it is Derek's route call with Brandon's CCO credit call behind it. JT's own read in writing: "Now it's really Derek's call what he decides to do." The reconstruction itself is closed. record

Their 2026-09-04 deadline → not met by design; Derek replaced it with his dates, and his 2026-09-11 lands on their "end of next week" escalation edge. The package is doable from the matter file; the reconciliation needs the baseline decision and a test of Derek's TPA-bundling explanation. record

Decant date found in the Black Diamond transactions (10/18–10/22/2018) and the credit is computed under every basis in the workbook's Scenarios tab; the contract basis is $0 because the signed agreements were 2% / 2.2% / 1%, so what remains for Brandon is a goodwill decision, not a reconciliation question. (corrected 2026-09-03 by JT) record · record

Two CCO emails in five days (09-07 acknowledgment, 09-11 call request) and no reply to either. They answered Derek's dated commitments in writing; they have not answered invitations to talk. record

They respond to dates in writing; Derek's reply answered "the same way — directly, and with dates I will keep." Keep every commitment dated and met. record

Derek proposed a call for the afternoon of 2026-09-04 and asked for a time and number; per Rob they are generally available in the afternoon. record

touches Brandon Drespling, Derek Eichenwald, Jamar Anderson: Brandon's email went out with Derek copied and out of office; JT's package, timeline and 2016–2026 email export were handed to Brandon the same morning; Jamar supplied the Redtail address that completed the export. record · Brandon Teams · Jamar

touches Brandon Drespling and Derek Eichenwald: Brandon wrote to the clients as CCO, copying JT and Derek, satisfying the direct-contact promise Derek made them on 2026-09-03. Separately, Brandon directed that the entire complaint review be filed to Box\Triumph Capital Management\Team\1_COMPLIANCE FOLDER\CLIENT COMPLAINTS\CLIENT COMPLAINTS\2026\2026-Q3_Client Complaint Review in addition to the client file, with the formal Compliance Submission held until the matter settles. record · record

touches Jamar Anderson and Derek Eichenwald: Jamar located both 2026 DocuSign envelopes and Rob's 7/2/2026 decline at JT's request, closing the April-to-June gap; JT put the remaining decision with Derek. record

touches Derek Eichenwald and Brandon Drespling: Derek asked JT to reconstruct the whole fee timeline against four questions; JT delivered it the same day to both, and it is with Derek for the route decision and Brandon for the CCO credit call. Brandon is holding his own promised client contact until Derek drafts. record · record

touches Derek Eichenwald (IAR, made the commitments in writing), Brandon Drespling (named to them as CCO with his phone number; owes them a direct contact and the memo review), Jamar Anderson (flagged the complaint to JT before Derek's reply; searching for the 2% MAP or agreement). record · record · record

touches Derek, Brandon, Jamar: JT shared the Zakir Record analysis folder in their group chat; the analysis did not yet account for the 2% fee. record

touches Derek Eichenwald, Brandon Drespling, Jamar Anderson: the fee matter as discussed in the JT and Derek weekly. record

Brandon, as CCO: propose a call rather than send the written package on the promised date. record

Brandon, as CCO: contact the clients directly in writing rather than waiting further on Derek's response. record

Brandon: the entire complaint review files to the 2026 Q3 client-complaint folder in addition to the client file; the formal Compliance Submission waits until the matter is resolved. record

JT: the fee timeline is complete; what remains is Derek's decision on how to respond, not further reconstruction. record

JT: treat 3/30/2016 – 4/19/2017 (no TCM agreement located; March 2016 scans checked, nothing there) as the same 2% as the 2017 MAP, and rebuild every deliverable on the verified contract rates (2% / 2.2% / 1%). Zakir Record README

Derek, in writing: the 1% agreement does not settle the history; document package 2026-09-11; written reconciliation 2026-10-02; no figure before the work is done; complaint formally logged and referred to the CCO. record

Derek committed in writing to the 2026-09-11 package and 2026-10-02 reconciliation. Zakir Record README · record

How to work with them and Decisions log bullets cited the Derek email by mail URI (linkOutlook). superseded 2026-09-03: the email is now logged as a record and the bullets cite it.

Snapshot bullet read: "The reconciliation memo in the matter file computes against a contracted 1% from 2018 and carries a NON-COMPLIANT determination pending CCO review." superseded 2026-09-03: the 2017 and 2018 agreements were re-read from rendered pages and say 2% and 2.2%; v1 of the memo is withdrawn.