Jamar's heads-up on the Zakir complaint — 2026-09-03

Jamar's email to JT at 11:33 AM ET, forty minutes before Derek's written reply to the Zakirs went out with JT copied. The attachment is the Zakirs' notice as a PDF. JT's reply was still an empty draft at 12:42 PM ET; the also: entry is that draft. Jamar's signature gives his title, Director of Operations & Client Experience, which the roster did not have on file.

Summary

• Derek's clients Rob and Raya Zakir emailed Derek complaining about fees and threatening a complaint to FINRA, the SEC, and other regulators.
• Jamar raised it with Derek, believes Derek is working on it, and wanted JT generally aware in case it escalates.
• He offered help: "please let me know if there is anything you need from me."

Decisions

• None.

They asked me for

• Jamar: tell him if JT needs anything from him on the Zakir matter.

I asked them for

• Nothing yet; the reply is unsent. Later the same day JT asked him on Teams to find the MAP or client agreement for the 2% fee (record).

Concerns and frustrations raised

• Jamar: escalation risk on a client complaint with regulators named.

What they are focused on

• Jamar: keeping compliance informed early; the same instinct as his 401(k) TPA email later that day.

Doable / not doable / needs a decision

• A reply to Jamar → doable in a sentence; JT already answered the substance in the group chat at 2:34 PM and the 1:1 at 5:21 PM.

Action items

Mine

• Send the reply to Jamar (draft open since 12:42 PM ET) or close the draft, since the Teams exchanges covered it — target 2026-09-04 — (Notion: not pushed)

Theirs

• Nothing raised.

Suggestions for me

• Jamar surfaced the complaint to Compliance before Derek's reply went out. Acknowledge that; it is the behavior the Manual wants.
• The PDF he attached is the clients' notice in its original form; keep a copy in the matter file if the Box "Zakir Record" does not already hold it.

Notable quotes

"I did want you to be generally aware in case things escalate. As always, please let me know if there is anything you need from me." — Jamar Anderson